Product Lifecycle Policy

About

Our product lifecycle policy

This policy applies to the desktop products of ALLPLAN (ALLPLAN, FRILO, and DC-Software), SCIA and SDS2.

It describes the lifecycle for our products and versions and available services. Terminology used in this Product Lifecycle Policy, is described below.

As we are continuously improving the quality of our products and services, the gradual retirement of older versions of many of our products is unavoidable. Putting in place a product lifecycle policy will enable customers to plan for upgrades while always staying up to date with security and performance updates. ALLPLAN recommends customers to always use the latest version of any product.

This Policy replaces the previous ALLPLAN Lifecycle and is applicable as of Jan. 13th 2025. It does not cover ALLPLAN Cloud.

This policy sets up a clearly defined lifecycle and support terms, by explaining how and when available technical support and maintenance services will change through the course of the product maintenance lifecycle.

OUR PRODUCT MAINTENANCE LIFECYCLE

This is the description of the lifecycle of the specific version of the product/application/feature/function or add-on itself.

Product Maintenance

Description

Continuous Maintenance

 If in the future, new major and minor versions of the product are planned, the application is in Continuous Maintenance.

Expiring Maintenance

 A product which has reached the end of Continuous Maintenance, indicating that no new major or minor versions are planned in the future, will enter Expiring Maintenance. The duration of Expiring Maintenance will usually be 12* months.

Discontinued Maintenance

 A product has reached the end of the lifecycle and will no longer be maintained.


* The real duration can differ and will be published on our website for each product/application/feature/function or add-on which has been put into Expiring Maintenance.

OUR VERSION SUPPORT LIFECYCLE

This is the lifecycle from a service point of view for a specific version of a product/application/feature/function/add-on.This is the description of the support lifecycle of a major version of the product/application/feature/function or add-on.

Version Support Phase

Description

Current Version

Is the latest major version of the product in Continuous Maintenance. If a new major version is released, the previous one will enter the Supported Version phase. If any product reaches Expiring Maintenance, a release still in the Current Version phase also enters the Supported Version phase.

Supported Version

 Are the last two major versions. When a new major version is released, that version becomes the Current Version, the Current Version becomes a Supported Version, and the oldest Supported Version becomes the Retired Version, with a maximum of two versions being able to have Supported Version status. The Supported Version will enter the Retired Version Phase earliest 3 years after this version was originally released.

Retired Version

This is the final state of a major version.


If a product reaches Discontinued Maintenance all versions of that product will enter Retired Version Support Phase.

EXAMPLE OF OUR PRODUCT AND VERSION LIFECYCLE POLICY

 

Product Maintenance

Description
Continuous Maintenance

ALLPLAN 2025, SCIA Engineer 2025, ...
Expiring Maintenance

ALLPLAN 2024, SCIA Engineer 2024, ...
ALLPLAN 2023, ...
Discontinued Maintenance

ALLPLAN 2022, SCIA Engineer 2022, ... and all previous versions

Version support

Description

Current Version

ALLPLAN 2025, SCIA Engineer 2025, ...

Supported Version

ALLPLAN 2024, SCIA Engineer 2024, ...
ALLPLAN 2023, ...

Retired Version

ALLPLAN 2022, SCIA Engineer 2022, ...


This is an example in time correct only as of November 2024. As major versions are released, they move along the lifecycle.

INFORMATION ON PRODUCT MAINTENANCE LIFECYCLE PHASES

 

This page describes the standard lifecycle policy for all existing products. Products entering Expiring Maintenance can be found here.

This example shows how the lifecycle policy works for a product. If the product is not listed this indicates that the product still follows our Lifecycle Policy.

Product Name

Continuous Maintenance

Expiring Maintenance

Discontinued Maintenance
ALLPLAN Workgroup Manager 2024 (standalone perpetual license)

Oct. 2023

Oct. 2023 – Oct. 2026

Oct. 2026

ALLPLAN Share 2024 (standalone license)

 - Oct. 2023

Oct. 2023 – Oct. 2026

Oct. 2026
ALLPLAN Exchange 2024
(standalone license)

 - Oct. 2023

Oct. 2023 – Oct. 2026

Oct. 2026

FAQ:

This product lifecycle policy is applicable as of January 13th, 2025, and covers the desktop products of ALLPLAN (ALLPLAN, FRILO, and DC-Software), SCIA and SDS2, versions 2025 and future. It replaces the previous product lifecycle that covers versions of ALLPLAN 2024 and older.

The Product Maintenance describes the types of software updates a user can expect for a specific version, depending on the Product Maintenance stage this version is in.

The Version Support describes the ways of communicating with Technical Support, as well as the services provided by Technical Support.

The maintenance services which are included in each version support phase are listed in the table below:

Product Maintenance Services

Current Version

Supported Version

Retired Version

New features

included

 

 

Enhancements

included

 

 

Maintenance fixes*

included

included

 

Certify new environments

included

 

 

Connections desktop to ALLPLAN Cloud (direct interface) (only for ALLPLAN, SDS2, SCIA ENG)

included

included

 

* ALLPLAN prioritizes the correction of defects and deficiencies at its own discretion, taking into account their impact on users and various other criteria.

The technical support services included in each version support phase are listed in the table below:

Technical Support Services

Current Version

Supported Version

Retired Version

Support resources (online)

included

included

 

Training material (online)

included

included

 

Incident reporting (phone, mail or ticket)

included

included

 

Service requests (Available on Subscription and SSA. For Supported Version with low priority)

included

included

 

Downloads

included

included

 

 

A version that may include new (major) features, new (major) enhancements or other (major) changes. The major version can be identified by the version number, where the leftmost number of the version number has incremented. A major version replaces the previous major version.

You can recognize a major version by the fact that the far-left number is changing (e.g. ALLPLAN 2025-x-x to ALLPLAN 2026-x-x).

A version that may add minor new features or enhancements such as stability, performance, security issues. A minor version always replaces an earlier release of the same major or minor version.

If any of the two digits from the right of the version number change, this refers to a minor version (e.g. ALLPLAN 2025-0-0 to ALLPLAN 2025-0-1 or ALLPLAN 2025-0-7 to ALLPLAN 2025-1-0).

Typically, once per year.

Typically, several times a year, but the frequency depends on the product line and other aspects. This is communicated separately with our release information.